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DIRECTOR - OPERATIONS

Mrs.Kokila has 17+ years of experience in various verticals of IT and ITES industry. As the Director Operations she has identified various key processes to support the business environment and has successfully implemented the same. She joined EGB Systems and Solutions in 2007 as a Senior HR Manager, since then she played various key roles in shaping the organisation to achieve its goal. As a Senior HR Manager, she has created various HR policies and implemented them thru an HRIS System.

Later on she took various key roles in operations and successfully managed the entire Back Office Support & Services and Development Team. Mrs.Kokila with her wealth of knowledge and years of experience has improved the back office process and has provided excellent client service. Mrs. Kokila has established a good long term relationship with various clients across the globe. Her central focus is efficient operations and timely projects delivery to clients. She was instrumental for the better productivity and operational efficiency of the company. She played key role in Product Development, creating and implementing Customer Relation Management, Back Office System and Virtual Office Enterprises Systems.

She has successfully managed ISO & CMMI certification and audits process of the company and has a deep understanding of the technology products and market trends. Mrs.Kokila holds a degree in MHRM from Pondicherry University.


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